Return And Warranty Policy
With customer satisfaction a high priority at Elite Gun Vendors LLC, we urge you to read the following information. By placing an order with Atlantic Firearms you are agreeing to our Return Terms. Please feel free to contact us with any questions you may have prior to making your firearms purchase.
- All warranties are covered by the product’s manufacturer, Atlantic Firearms will be glad to assist in helping with a warranty issue, if you have a problem please email & we will be glad to help get the problem ironed out. We do not offer or provide warranty on any items unless specifically manufactured by Atlantic Firearms. All return inquires must be done via email so we can have a written history of the request etc.
- There is no warranty on used guns unless otherwise specified before purchase.
- Any returned items must be unfired or unused and in the exact condition in which it was shipped to you or your dealer. This includes boxes and accessories. Returns must first be authorized by Atlantic Firearms, any items sent back without RMA will be refused. Any firearm return must be securely boxed and must include a photocopy of the front and rear of your driver’s license. Any gun that is sent back without the RMA# and Photo ID will be turned over to the ATF !! All returns may be subject to a 20% restocking fee. There are no returns on items 10 days after delivery from FedEx.
- All returned items must have an RMA#, which is assigned by Atlantic Firearms. If you have an issue please contact our office via email with your contact info, the reason for wanting to return the item, and your original order number. We will review all the information and be in contact to discuss the possible return. We will refuse any returns that have not to be authorized and include an RMA #. We can not refund your money until the item has arrived at our facility.
- You will need to write the RMA # on the exterior of the box next to the shipping label. All shipments must be double boxed just as we shipped them out. There is a 20% restocking fee on all returned items unless otherwise discussed.
- Any shipping, or auction fees of transfer fees are nonrefundable. We can not refund your money until the item has arrived at our facility or the original Manufacturer.
- New firearms are covered by the manufacturer’s warranty and should be returned directly to the manufacturer for repair. Please feel free to contact our office so we can be aware of the problem and help you with the correct contact info for the manufacturer etc.
- Atlantic Firearms LLC neither warranties nor guarantees any weapon or item purchased. The original manufacturer warranty’s the item. We will be happy to be of any assistance possible with your warranty claim. You may not repair an item covered under warranty and ask for Atlantic to cover unauthorized repairs. Any and all repairs must be completed by the original factory unless otherwise agreed upon in writing from Atlantic Firearms.
- Any item or shipment shortages must be reported to our office in 5 days of delivery. Please email this info so we have written documentation with a time & date stamp. We will work with you to resolve the issue. We will not accept ANY return request beyond this time frame so please contact us in the 5 days and we will be glad to assist you.
- Any items returned that do not in fact have the problem that was reported will be subject to a 20% restocking fee. We can not refund your money until the item has arrived at our facility.
- If there is an authorized return you will be emailed return shipping instructions. Please READ & FOLLOW the instructions to ensure a smooth return & refund we are not responsible for customers that do not follow the directions and you will be charged.
- We are not responsible for manufacturers’ warranty if the company closes or is purchased by another firm.
- Any modifications done to the gun may void factory warranty.
- Any guns converted to an NFA SBR (Short Barreled Rifle ) Will void the warranty.
- Any guns excessively used with an NFA Full Auto sear pack may void the warranty.
Please make sure you are committed to your purchase BEFORE completing the order !!!!!
We invest time and money to prepare every order that is placed on our site even before the order ships. Our business is not set up to change orders easily and need our customers to be sure of their order before placing it via the web site. If you place an order and want to change it the only option is to cancel the order. Any Canceled orders will be subject to a $45.00 cancellation fee not inclusive of Layaway orders. We immediately start to process the paperwork for orders so we can not guarantee that the order will be able to be stopped before shipping out. ANY orders cancellations must be submitted via email to firstname.lastname@example.org, There are no phone cancellations. Please include your order number, name, and reason for the cancellation & in the Subject title mention Cancellation. We will do our best to accommodate your request but there is NO guarantee of this since we are shipping hundreds of orders per day from multiple warehouses and it may take up to 24 hours for a cancellation once emailed. If an order is shipped out and you still want to cancel you will be responsible for the return shipment and 20% restocking fees.
Refunds on canceled orders are processed at the end of our business week every Sunday. If you cancel on a Monday you will not see the refund processed until the following Sunday. You will receive an email refund confirmation once processed. Please note, after the refund is processed the banks may take 1 -4 business days to transfer funds.
Orders that have shipped out and are then changed will be subject to shipping fees both ways and a 20% restocking fee.
By placing an order you are agreeing to accept the Terms & Conditions of the Atlantic Return Policy.